Before completing and paying for your order, please check your are ordering the correct product, you have entered the correct shipping details and everything with your order is correct and complete. By completing the order, you are confirming all of the above information is correct and understand any mistakes will be your responsibility. For international orders, please see below regarding Customs.
When entering your address you need to enter it correctly for the fastest processing of your order. For example, if you are in Brisbane and live in the suburb of Manly at 25 Smith Street in unit 5 – your correct address should be written as Unit 5/25 Smith Street, Manly QLD 4179. Writing Unit 5/25 Smith Street Manly Brisbane QLD 4179, will not be understood by the Shipping Calculator and it will revert to ‘Local Pickup’. This is because the Postcode of Brisbane is not 4179, and although the address is located in the city of Brisbane, the address is in Manly with a postcode of 4179. Shipping will then need to be manually processed which adds time to processing your order before it can be shipped plus also potentially a slightly high cost to the shipping as you may not get the discount received when the calculator processes it as part of the order. If orders are incorrectly addressed in the ordering process and they need to be rerouted or resent due to a wrong address given, extra shipping charges will apply.
When ordering, you have the option of Signature Required. All orders are shipped “Signature Required’ but with the receiver able to request ‘Authority to Leave’ (please see following point).
With ‘Signature Required’ the Courier will only deliver to the address when someone is at the address to accept delivery with a signature. If no one is there, the Courier will NOT leave the goods and will leave a calling card. It is the responsibility of the Customer to collect from the Pick Up location – generally the local Post Office. Failure to do so within the time period (generally 48 hours) may mean the goods are returned to IndoBoards Australia and reshipment fees will be incurred for us to reship them to you.
If you do not want Signature Required and are happy for the Courier to leave the goods at the address, you can request ‘Authority to Leave’ using the Tracking Number you will be sent after shipment at www.auspost.com.au. If this is activated, the Customer takes full responsibility for the goods’ safety. Once delivered by the Courier, they are deemed to be delivered to the Customer in good order.
We recommend customers select Signature Required to maximise security.
If the item is damaged when received, notify us and we will replace the damaged part/item at no charge. If possible, please check your order for damage before the carrier leaves your home. If your package arrives damaged, is missing items, or otherwise tampered with please contact us at firstname.lastname@example.org as soon as possible. Any delay in contacting us may result in the inability to file a claim on your behalf. Please keep all packaging and items exactly as they arrived. (This is waived if the Customer selects ‘No’ to Signature Required)
If you choose to return the item for any reason (i.e. buyer’s remorse), you will need to pay for the return shipping, a 30% restocking fee will be charged, and the original shipping charges will not be refunded. This also applies to items listed as $0/free shipping (that we have paid the shipping on – the actual shipping we paid will be deducted from the return amount). The return must be completed within 30 days of original purchase. Items must arrive back to us in perfect new, resellable condition and in the original packaging. Items that do not meet these requirements may be refused. We will refund the remaining payment once item is received. To get the return address contact us at email@example.com If an item has been used, we are unable to accept it for a returns and will not be able to offer you any refund.
In the extremely rare occasion of our Shipping Caluclator wrongly under calculating the shipping cost, we do reserve the right to request the Customer to make up for this shortfall. When contacted about the shortfall, the Customer also has the option to cancel the order to refund the full refund of amount paid. If the extra charge is paid and the order has been packed and shipped, the option of cancelling the order with a full refund is null and void and the normal cancellation policy is effective.
While we do our best to get out any and all orders out as quickly and efficiently as possible, there can sometimes be unavoidable delays and we reserve the right to have 3 business days maximum from the day of the order to process and pack to have ready for the couriers for collection.
Please also check the Home Page for any notices re Delays of Shipping. On occasion, the office might be temporarily closed and order processing, packing and shipping delayed. Any known delays and office closures will be updated in bold on the top of the Home Page. Thankyou for your understanding in this.
For international orders, please note that in some very rare cases, your Customs authority may hold your order for a payment of import duties. As IndoBoard orders are of a relatively low value and are purchases for private use and marked as ‘Sale of Goods’, this is only a very occasional occurence but is still a possibility, in which case the customer may be required to pay some additional import duties and fees. While we are very apolegtic if this does occur, unfortunately it is out of our control and it is up to the customer to complete this process.