Before completing and paying for your order, please check your are ordering the correct product, you have entered the correct shipping details and everything with your order is correct and complete. By completing the order, you are confirming all of the above information is correct and understand any mistakes will be your responsibility.
When entering your address you need to enter it correctly for the fastest processing of your order. For example, if you are in Brisbane and live in the suburb of Manly at 25 Smith Street in unit 5 – your correct address should be written as Unit 5/25 Smith Street, Manly QLD 4179. Writing Unit 5/25 Smith Street Manly Brisbane QLD 4179, will not be understood by the Shipping Calculator and it will revert to ‘Local Pickup’. This is because the Postcode of Brisbane is not 4179, and although the address is located in the city of Brisbane, the address is in Manly with a postcode of 4179. Shipping will then need to be manually processed which adds time to processing your order before it can be shipped plus also potentially a slightly high cost to the shipping as you may not get the discount received when the calculator processes it as part of the order. If orders are incorrectly addressed in the ordering process and they need to be rerouted or resent due to a wrong address given, extra shipping charges will apply.
When ordering, you have the option of Signature Required.
If ‘Yes’ is selected for Signature Required the Courier will only deliver to the address when someone is at the address to accept delivery with a signature. If no one is there, the Courier will NOT leave the goods and will leave a calling card. It is the responsibility of the Customer to contact the Courier to rearrange delivery. Failure to do so within the time period (generally 48 hours) may mean the goods are returned to IndoBoards Australia and reshipment fees will be incurred for us to reship them to you
If ‘No’ is selected, the Courier may leave the goods at the address and if this occurs, the Customer takes full responsibility for their safety. Once delivered by the Courier, they are deemed to be delivered to the Customer in good order.
If the item is damaged when received, notify us and we will replace the damaged part/item at no charge. If possible, please check your order for damage before the carrier leaves your home. If your package arrives damaged, is missing items, or otherwise tampered with please contact us at firstname.lastname@example.org as soon as possible. Any delay in contacting us may result in the inability to file a claim on your behalf. Please keep all packaging and items exactly as they arrived. (This is waived if the Customer selects ‘No’ to Signature Required)
If you choose to return the item for any other reason (i.e. buyer’s remorse), you will need to pay for the return shipping, a 20% restocking fee will be charged, and the original shipping charges will not be refunded. This also applies to items listed as $0/free shipping (that we have paid the shipping on – the actual shipping we paid will be deducted from the return amount). The return must be compleed within 30 days of original purchase. Items must arrive back to us in perfect new, resellable condition and in the original packaging. Items that do not meet these requirement may be refused. We will refund the remaining payment once item is received. To get the return address contact us at email@example.com
While we do our best to get out any and all orders out as quickly and efficiently as possible, there can sometimes be unavoidable delays and we reserve the right to have 3 business days maximum from the day of the order to process and pack to have ready for the couriers for collection.
Please also check the Home Page for any notices re Delays of Shipping. On occasion, the office might be temporarily closed and order processing, packing and shipping delayed. Any known delays and office closures will be updated in bold on the top of the Home Page. Thankyou for your understanding in this.
We have just installed a new Shipping Calculator to hopefully solve the issues previously experienced. This is being trialed right now. We apologise in advance for any issues or mistakes and will be in touch if there is a problem with an order. Please contact us if you experience any issues with placing an order. Dismiss